Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms shall have the meanings set out below:

"Agreement" means these Terms and Conditions and any service proposal or engagement letter accepted by you.

"Company", "We", "Us", "Our" refers to nexus conem, a business consulting firm registered in Malaysia.

"Client", "You", "Your" refers to any individual or organisation that engages our services or uses our website.

"Services" refers to business consulting services including ecosystem strategy development, digital readiness assessment, and integration planning support.

"Website" refers to our website accessible at https://nexusconema.biz/.

2. Acceptance of Terms

By accessing our website, submitting enquiries, or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

You represent that you are at least 18 years of age and have the legal capacity to enter into binding agreements. If acting on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

3. Description of Services

nexus conem provides business consulting services to organisations in Malaysia and the region. Our services include:

Ecosystem Strategy Development: Mapping of business ecosystems, identification of collaboration opportunities, and strategic positioning.

Digital Readiness Assessment: Evaluation of digital infrastructure, data practices, and automation potential with prioritised recommendations.

Integration Planning Support: Frameworks and coordination for organisational integration following mergers, acquisitions, or restructuring.

Service availability may vary based on project scope, consultant availability, and client requirements. We reserve the right to modify or discontinue services at our discretion.

4. Engagement Process

Consulting engagements follow this general process:

4.1 Initial enquiry and preliminary discussion to understand your needs.

4.2 Preparation and delivery of a service proposal outlining scope, timeline, and fees.

4.3 Acceptance of the proposal and signing of engagement letter.

4.4 Commencement of services according to agreed terms.

No binding obligation arises until a proposal has been formally accepted in writing by both parties.

5. Client Responsibilities

To enable us to deliver services effectively, you agree to:

5.1 Provide accurate, complete, and timely information as reasonably requested.

5.2 Make available appropriate personnel for consultations, interviews, and meetings.

5.3 Review and provide feedback on deliverables within agreed timeframes.

5.4 Pay fees according to the agreed payment schedule.

5.5 Notify us promptly of any changes that may affect the engagement.

6. Fees and Payment

Our fees are stated in Malaysian Ringgit (RM) unless otherwise specified. Fee structures may include fixed project fees, retainer arrangements, or time-based billing as agreed in the engagement letter.

6.1 Payment terms are set out in individual engagement letters, typically requiring a deposit before commencement.

6.2 Invoices are payable within 14 days of invoice date unless otherwise agreed.

6.3 Late payments may incur interest at 1.5% per month on the outstanding balance.

6.4 Fees do not include applicable taxes, which will be added where required by law.

7. Intellectual Property

Intellectual property rights in deliverables are addressed as follows:

7.1 Upon full payment, you receive a licence to use deliverables for your internal business purposes.

7.2 We retain ownership of methodologies, frameworks, tools, and know-how developed independently or prior to the engagement.

7.3 You retain ownership of pre-existing materials provided to us.

7.4 Neither party may use the other's name or logo for marketing without prior written consent.

8. Confidentiality

Both parties agree to maintain confidentiality of proprietary information disclosed during the engagement:

8.1 Confidential information shall not be disclosed to third parties without prior consent.

8.2 Information may be disclosed if required by law or regulatory authority.

8.3 Confidentiality obligations survive termination of the engagement for a period of three years.

8.4 Publicly available information and information independently developed are excluded.

9. Disclaimers

Our services are provided with professional care, subject to the following limitations:

9.1 We do not provide legal, accounting, or financial advice. Recommendations should be verified with appropriate professionals.

9.2 Outcomes depend on many factors beyond our control; we do not warrant specific business results.

9.3 Information on our website is for general purposes and may not be current or complete.

9.4 Services are provided on an "as is" basis to the extent permitted by law.

10. Limitation of Liability

To the maximum extent permitted by law:

10.1 Our total liability for any claim arising from services shall not exceed the fees paid for the specific engagement.

10.2 We shall not be liable for indirect, consequential, incidental, or punitive damages.

10.3 We shall not be liable for losses arising from your failure to follow recommendations or provide accurate information.

10.4 These limitations apply regardless of the form of action, whether in contract, tort, or otherwise.

11. Indemnification

You agree to indemnify and hold harmless nexus conem, its directors, employees, and agents from any claims, damages, or expenses arising from your breach of these terms, misuse of deliverables, or violation of any third-party rights.

12. Termination

Either party may terminate an engagement:

12.1 With 14 days written notice for convenience.

12.2 Immediately upon material breach that is not remedied within 14 days of written notice.

12.3 Upon termination, you shall pay for services rendered and expenses incurred up to the termination date.

12.4 Confidentiality, intellectual property, and limitation of liability provisions survive termination.

13. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, government actions, civil unrest, epidemics, or infrastructure failures.

14. Governing Law and Disputes

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.

14.1 Any dispute shall first be attempted to be resolved through good faith negotiation.

14.2 If negotiation fails, disputes shall be submitted to mediation before pursuing other remedies.

14.3 The courts of Malaysia shall have exclusive jurisdiction over any dispute not resolved through mediation.

15. General Provisions

15.1 Entire Agreement: These terms, together with any engagement letter, constitute the entire agreement between the parties.

15.2 Severability: If any provision is found invalid, the remaining provisions shall continue in effect.

15.3 Waiver: Failure to enforce any provision shall not constitute a waiver of future enforcement.

15.4 Assignment: You may not assign your rights without our prior written consent.

15.5 Notices: Notices shall be delivered in writing by email or registered post to addresses provided.

16. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the revised terms.

17. Contact Information

For questions about these Terms and Conditions, please contact us: