Privacy Policy
Last Updated: 15 January 2026
1. Introduction
nexus conem ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our services or website.
This policy applies to all personal data collected through our website, contact forms, email communications, phone enquiries, and in-person consultations.
For questions regarding this policy or your personal data, please contact us at [email protected].
2. Data We Collect
We may collect and process the following categories of personal data:
Contact Information: Name, email address, phone number, and business address when you contact us or submit enquiry forms.
Business Information: Company name, job title, industry sector, and business requirements when relevant to our consulting services.
Communication Records: Records of correspondence between you and our team, including emails, meeting notes, and phone call summaries.
Technical Data: IP address, browser type, operating system, and browsing behaviour on our website collected through cookies and analytics tools.
Service Data: Information provided during consulting engagements necessary to deliver our services.
3. How We Collect Data
We collect personal data through:
Direct interactions: When you complete contact forms, send emails, make phone calls, or engage our services.
Automated technologies: When you visit our website, we may automatically collect technical data using cookies, server logs, and similar technologies.
Third parties: We may receive information from business partners, publicly available sources, or referrals from existing clients.
4. Legal Basis for Processing
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, we process your personal data based on the following legal grounds:
Consent: Where you have given explicit consent for specific purposes, such as receiving marketing communications.
Contractual necessity: Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract.
Legal obligation: Where processing is necessary to comply with legal or regulatory requirements.
Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights.
5. How We Use Your Data
We use personal data for the following purposes:
Service Delivery: To provide consulting services, respond to enquiries, and communicate about engagements.
Business Operations: To manage our relationship with you, process payments, and maintain accurate records.
Communications: To send service updates, respond to questions, and provide information you have requested.
Website Improvement: To analyse website usage, improve user experience, and ensure site security.
Marketing: With your consent, to send information about services that may interest you.
6. Data Sharing
We may share your personal data with:
Service providers: Third parties who assist with IT services, hosting, payment processing, and other business functions under appropriate confidentiality agreements.
Professional advisers: Lawyers, accountants, and auditors where necessary for professional services or legal compliance.
Regulatory authorities: Government bodies or regulators where required by law or to protect our legal rights.
We do not sell your personal data to third parties for marketing purposes.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
Secure storage systems with access controls
Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Staff training on data protection practices
Confidentiality agreements with employees and contractors
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
Enquiry data: Retained for up to 2 years after last contact unless you become a client.
Client data: Retained for 7 years after the end of our engagement to comply with legal and regulatory requirements.
Marketing data: Retained until you withdraw consent or unsubscribe.
9. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
10. Your Rights
Under the PDPA, you have the following rights regarding your personal data:
Right of Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of inaccurate or incomplete data.
Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis.
Right to Limit Processing: Request that we stop processing your data in certain circumstances.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 21 days.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.
12. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
15. Supervisory Authority
If you are not satisfied with our response to your enquiry or believe we are processing your personal data in violation of the law, you have the right to lodge a complaint with the Personal Data Protection Department (JPDP) of Malaysia.